Last updated: September 21, 2026
Project payments
Ecommerce services reserve team capacity and involve work completed across agreed milestones. Payment schedules and deliverables are set out in each project proposal.
Before work begins
If a project is cancelled before scheduled work starts, refund eligibility depends on nonrecoverable planning costs and the signed agreement.
Work in progress
Payments for completed work, approved milestones, reserved capacity, third party costs, and delivered digital services are generally nonrefundable.
Quality concerns
If deliverables do not match the agreed scope, notify us promptly. We will review the concern and prioritize reasonable corrections covered by the agreement.
Third party charges
Platform subscriptions, applications, domains, payment fees, advertising, and other third party charges are governed by the relevant provider and are not refundable by Marqenta Ecom.
Requests
Submit any refund request through our contact page with the project name and relevant milestone. The signed project agreement takes priority if its terms differ from this general policy.